You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. You must also provide proof of purchase (receipt or order confirmation).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Approved refunds will be processed within 5-7 business days after we receive and inspect your return. The refund will be credited to your original method of payment. Please note that depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account.
Shipping charges are non-refundable unless the return is due to our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the discounted price paid.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us with your order number and details about when you expected to receive the refund. We will investigate the matter and keep you informed about the status of your refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xstylishshoesllpsk Holdings
Address: 47 High Street, Christchurch 8011, New Zealand
Phone: +64 3 974 5128
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (NZST), excluding public holidays.
